GS Diamonds: FAQ Guide

 Choosing the perfect piece of jewellery is an exciting experience, and we aim to make it both seamless and memorable. In this guide, we answer the most common questions about ring sizing, diamond quality, design previews, production timelines, and payment options, so you can feel informed and assured every step of the way. Our experienced and qualified customer team is always available, online or in-store, to help you bring your dream diamond piece to life. 

Ring Sizing 

Getting the right fit is essential for comfort and long-term wear. Here’s what you need to know about resizing: 

• Complimentary Resize: One free resize within 5 years (±2 sizes).
• Maximum Resize: Up to 3 sizes.
• Non-Resizable Designs: Titanium, full-eternity bands, intricate settings, and heat-sensitive stones cannot be resized.
• Alternative Solution: If resizing isn’t possible, we can remake the ring for a fee.
• Expert Guidance: Our team can provide sizing tips to help you get the perfect fit. 

Modifications 

If you’d like to modify an existing design or create a truly one-of-a-kind piece from scratch, our team is here to bring your vision to life.

Returns and Cancellations   

Orders under $15,000 that were paid in full, including diamonds meeting our high standards may be returned within 30 days of pickup, provided the item is unworn, in its original packaging, and accompanied by all original documentation. 
Please note that engraved, modified, bespoke rings, including gemstones and Infinity rings are final sale and are not eligible for return. Our team is available to address any questions you may have, helping you make a well-informed decision and providing solutions tailored to your needs. 

Diamond Size & Quality 

Understanding diamond proportions and quality is an important part of the selection process. This section explains how we ensure every diamond meets our strict standards and how we help you visualize your chosen stone before production. 

• Unsure about diamond proportions? We can send hand references or tech reports before production. 
• All diamonds pass strict quality checks. You will never receive a stone that is wrong, not eye-clean, milky, or brownish. 

How It Looks on the Hand 

Seeing how a design appears when worn can help you make a confident decision. Here we outline the options available for viewing and trying on styles, both in-store and remotely. 

• Clients can book an appointment to try on styles. Samples available for most designs.
• Remote clients: We provide a complimentary resin/plastic prototype once the diamond is confirmed.

Production, Delivery & Care 

From order confirmation to final delivery, our process is designed to be transparent and reliable. This section covers production timelines, delivery details, and ongoing care for your jewellery. 

1. Order: Invoice issued, crafting begins. 

2. Production 

• Loose diamonds: ~10 business days 

• Rings with settings: ~6 weeks (Fast Track: 2–3 weeks, extra fee) 

• Jewellery: ~6 weeks 

3. Delivery: Fully insured. Tracking provided after confirming address and availability. 

4. Care: Cleaning, inspection, and adjustments anytime. 

In-Store Options 

• Ready-to-Ship items available in Brisbane, Melbourne, Sydney, Perth. 

• Items can be transferred between stores. 

• In-store collection for online orders (bring ID + invoice). 

• PayPal orders must be shipped to the PayPal address. 

Payments & Returns 

We offer a range of flexible payment options to suit your needs. Below you’ll find details on accepted payment methods, financing options, and important notes regarding returns and guarantees. 

Payment Options 

• Credit Cards: No surcharge (incl. AMEX, Alipay, international).
• Bank Transfer: 1% discount for full payment.
• PayPal: Online only, must ship to PayPal address.
• Humm90: 6-month interest-free (approval required).
• Humm BNPL: Up to 18 months for lab-grown jewellery ($1,000–$4,000) with 20% deposit.
• AfterPay: Interest free when you pay it in 4. No fees when you pay on time. 

Notes 

• Purchases via Humm are not eligible for the money-back guarantee.
• Combined or split payments available. We can tailor a solution to suit your needs. 

However, there’s no need to worry. Our experienced and dedicated customer service team is always at your disposal, online or in-store, to ensure you feel confident and supported every step of this journey.