(a) We provide free shipping on all orders to Customers in Australia and New Zealand. These orders are also fully insured by us
(b) Each order shipped by us will include:
(1) The item or items ordered
(2) Where applicable, a Diamond Certificate;
(3) Where applicable, a Valuation Certificate and
(4) Appropriate GS Diamonds Packaging.
(c) Orders placed:
(1) Between 9:30 am - 4:30 pm on Monday - Friday will be processed same day and
(2) Orders placed outside of these hours or on Saturdays, Sundays and Public Holidays will be processed on the following business day.
(d) We use TNT Postal Service for its shipments within Australia, which provides you with a tracking facility
(e) We use Fed-Ex for shipping to New Zealand and for all other international destinations.
(f) We do not ship to post office boxes and only ship to a home or work address where there is a person available to collect and sign for an order. If no one is available, TNT Postal Service will leave a collect card and you will be directed to their TNT Depot to collect your shipment.
Below are the TNT terms and conditions in situations were the Customer is un-available to collect the parcel:
(1) If the address for delivery is unattended and you or the receiver of the shipment have given us a written ‘authority to leave’ then we may leave the shipment at the unattended address and delivery will be deemed to have occurred in accordance with these terms and conditions. You hereby agree to indemnify us against and hold us harmless from all claims by any party and from all loss or costs, of whatsoever nature, which we incur as a consequence of the shipment being left in accordance with such ‘authority to leave’.
(2) Where we are unable to complete the delivery of a shipment for whatever reason you agree that we may, at our discretion, either: a) attempt a second delivery; or
(3) If delivery has not been made after a second attempt by us or the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing or storage of or returning the shipment and our charges (if any) for making a second or more delivery attempts and for the agreed appropriate next action.
(4) You give us authority to dispose of the shipment (or any part thereof) in accordance with our disposals policy which is available at www.tnt.com.au.
FedEx
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call Fedex Customer Service.
PayPal
PayPal purchases will only be shipped to the address on invoice. PayPal purchases cannot, at any time, be collected in-store. We recommend the examination of a package before signing or receiving goods that look to be tampered or damaged, please contact GS Diamond immediately if you notice this.
