30 Days Money Back and Free Shipping

 

GS Diamonds Return Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t work out as planned. That's why we offer a 30-day return policy for all eligible items.

Easy and Hassle-Free Returns

  • Generous Return Window: Enjoy a 30-day return period for your peace of mind on all orders up to $15,000 (including GST).
  • Timely Pickup Requirement
    To remain eligible for our return policy, items must be picked up within 30 days of being notified by your salesperson.
  • Condition Matters: For your return to be accepted, please ensure that the item is unworn, in its original condition, with undamaged certificates. This helps us maintain the highest quality standards for all our customers.

Custom and Personalized Items

  • Unique Creations Just for You: Custom orders, Infinity Rings, engraved items, resized items (either as part of the purchase or after), and any altered pieces are tailored specifically to your preferences, making them unique and thus non-returnable.
  • Special Designs: Designs that require an under-rail or need to fit a fancy-cut diamond are not classified as custom, giving you more flexibility with your returns.

Exclusions

  • Special Collections: Our Sale items are not eligible for returns, as they are offered at special prices.
  • Payment Plans: We are pleased to offer flexible payment options for your convenience. However, please note that items purchased through any payment plan are not eligible for returns.
  • Fast Track Fee: For your convenience, we offer expedited processing. However, the fast-track fee is non-refundable.

Consultant Assurance

  • Expert Guidance: Our diamond consultants are here to help you make the best choice. For returns, diamonds must be purchased based on our consultants’ advice, ensuring you receive top-quality gemstones (refer to our Diamond Inspection Policy for more details).


Free Shipping

GS Diamonds is pleased to offer free and fully insured shipping to anywhere within Australia and New Zealand. Free shipping is also available to the following countries:

Austria, Bermuda, Canada, Denmark, Finland, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Trinidad and Tobago, United Arab Emirates, the United Kingdom, and the United States.

Kindly note that free shipping is on orders for new purchases and complimentary services within Australia. 

For any other repair work or services, a flat rate shipping fee of $50 is applicable within Australia.

Delivery Options:

  • FedEx: for orders $0 - $40,000
  • Brinks: for orders $40,001 - $60,000

Keeping You Safe:

  • We only send to complete addresses (no PO Boxes).
  • Someone has to sign to receive the order.
  • We insure jewellery until it's delivered and signed for.
  • All packages that are shipped by GS Diamonds are tracked. Once we dispatch your item, you will receive a tracking number to monitor its delivery status.

For more information please refer to our Shipping Policy