Frequently Asked Questions

DO YOUR DIAMONDS COME WITH A DIAMONDS GRADE REPORT
ARE YOUR DIAMONDS CONFLICT FREE?
WHAT ARE YOUR WARRANTIES?
DO YOU HAVE CERTIFIED DIAMOND GRADERS AND GEMOLOGISTS?
DO YOU HAVE A QUALIFIED JEWELLER?
DO YOU PROVIDE A JEWELLERY CLEANING SERVICE?
DO YOU PROVIDE AN ENGRAVING SERVICE?
CAN I DESIGN MY OWN ENGAGEMENT RING?
CAN I MODIFY ONE OF YOUR EXISTING ENGAGEMENT RING DESIGNS?
HOW LONG DOES IT TAKE TO SET AN ENGAGEMENT RING?
DO YOU CHARGE A SETTING FEE?
MY RING IS THE WRONG SIZE - WHAT DO I DO?
WHY ARE YOUR PRICES LOWER?
WHY DO YOUR DIAMOND PRICES FLUCTUATE?
ARE YOUR ONLINE PRODUCTS AVAILABLE TO PURCHASE IN STORE?
CAN I COME IN TO VIEW A DIAMOND FROM YOUR ONLINE RANGE?
HOW DO I CANCEL AN ORDER?
HOW LONG DOES IT TAKE FOR MY ONLINE ORDER TO ARRIVE?
HOW DO I TRACK MY ORDER?
CAN I COLLECT MY ORDER IN STORE?