Frequently Asked Questions

DO YOUR DIAMONDS COME WITH A DIAMONDS GRADE REPORT: Yes, all our loose diamonds that you see on our online inventory come with a GIA Grading certificate which is the most trusted grading report in the world and most diamonds are laser inscribed on the girdle with their identification number for your peace of mind.

ARE YOUR DIAMONDS CONFLICT FREE?: The answer is yes. All diamond manufacturers we partner with have a certificate stating conflict free diamonds which means they have been purchased from ethical sources and not involved in funding conflicts.

WHAT ARE YOUR WARRANTIES?: Lifetime Guarantee against manufacturing faults. We also offer a 30 day money back guarantee. Please read our terms and conditions at https://www.gsdiamonds.com.au/terms-and-conditions

DO YOU HAVE CERTIFIED DIAMOND GRADERS AND GEMOLOGISTS?: Here at GS Diamonds we have certified diamond graders, gemologists and jewellery valuers with over 25 years of experience.

DO YOU HAVE A QUALIFIED JEWELLER?: We have qualified Master Jewellers as well as specialist CAD designers to ensure your creation is perfect. We have also won a number of awards for our designs.

DO YOU PROVIDE A JEWELLERY CLEANING SERVICE?: We provide in store cleaning and polishing service for all GS Diamonds jewellery only. Your first polish and Rhodium plating is free on the products you purchased from us. All future Rhodium plating, polishing and cleaning is at a small fee.

DO YOU PROVIDE AN ENGRAVING SERVICE?: We can on specific products. Just contact us for more information or when you check out online you'll be given your options.

CAN I DESIGN MY OWN ENGAGEMENT RING?: The answer is yes ! We also custom make any design of your choice as we have expert CAD Designers to help with this design process. Just contact us at [email protected], Call 1300 181 294 or chat with our expert consultants online.

CAN I MODIFY ONE OF YOUR EXISTING ENGAGEMENT RING DESIGNS?: The answer is yes ! We also custom make any design of your choice as we have expert CAD Designers to help with this design process. Just contact us at [email protected], Call 1300 181 294 or chat with our expert consultants online.

HOW LONG DOES IT TAKE TO SET AN ENGAGEMENT RING?: Time does vary but to get the specific diamond you want to match it with your perfect setting, does take around (5-6 weeks).We also have a large range of hand selected diamonds and ring mounts in store that will be able to satisfy your needs sooner.

DO YOU CHARGE A SETTING FEE?: We do not charge a setting fee for all our diamonds sold in our ring designs.

MY RING IS THE WRONG SIZE - WHAT DO I DO?: Return your ring to us anytime for 1 free ring resizing. This is not valid on tension rings or eternity rings. These will need to be re-manufactured at the customer’s cost so please choose carefully. If a ring is more than 2 sizes wrong it may need to be re-made completely depending on the ring design which means a cost will be involved . For more information on resizing/returns please see contact us at [email protected], Call 1300 181 294 or chat with our expert consultants online

WHY ARE YOUR PRICES LOWER?: We cut out the middle man and buy straight from the diamond manufacturers which means highest quality at wholesale prices.

WHY DO YOUR PRICES FLUCTUATE?: Diamonds are traded in US dollars, as we buy from the manufacturer, allowing us to achieve the best price available at that point in time!

ARE YOUR ONLINE PRODUCTS AVAILABLE TO PURCHASE IN STORE?: To find out whats in store please contact us at [email protected], Call 1300 181 294 or chat with our expert consultants online.

CAN I COME IN TO VIEW A DIAMOND FROM YOUR ONLINE RANGE?: All our diamonds online are not available to view in store as they are located with the manufactures overseas as to keep our prices competitive. However be assured we have a 30 day guarantee if you buy online (see conditions for MBG). We also have a large range of hand selected diamonds in store for you to view for more information on diamonds in store contact [email protected], Call 1300 181 294 or chat with our expert consultants online.

HOW DO I CANCEL AN ORDER?: Please see our Returns, Refunds and Exchanges Policy in our Terms and Conditions for more information at https://www.gsdiamonds.com.au/terms-and-conditions, or contact us at [email protected], or call us on (02) 9264 4933.

HOW LONG DOES IT TAKE FOR MY ONLINE ORDER TO ARRIVE?: Delivery time will vary depending on each order and stock availability. Diamond only orders will take up to 10 working days however, if you add a ring mount the average delivery period is 5 weeks depending on stock availability. GS Diamonds also offers rush orders to customers with an additional fee. For stock availability on our mounts and rush orders please contact [email protected] , call us on 1300 181 294 or chat with our expert consultants online.

HOW DO I TRACK MY ORDER?: When you place your order, we will send you a tracking number once your goods are ready to be shipped.

CAN I COLLECT MY ORDER IN STORE?: Yes you can collect your order in store as long as you notify our sales team. What you need: Invoice (hard copy) AND 2 forms of identification from the following; Drivers licence, Passport and/or Credit used for purchase. PayPal Customers ONLY: Orders of this kind are dispatched by secure courier to your home address and cannot be picked up in store.