Resize Policy

Free Resizing  

In line with our commitment to your satisfaction, we offer one complimentary ring resizing service for customers within Australia.  

1. Eligibility & Inclusions

• Available for 5 years from the date of purchase  

• Includes one complimentary resizing per ring  

• Covers resizing of up to 2 finger sizes up or down  

• Additional size adjustments beyond this range incur a fee 

• Standard resizing time is approximately 2–3 weeks  

• Additional sizes above or below 3 will need to be confirmed by our Master Jeweller to ensure that ring and claws will maintain structure and stability. Please reach out to your Sales Consultant for further information 

• For resizing on Ready-to-Ship Rings, please reach out to your Sales Consultant for an estimated time frame. 

• Policy is only applicable to rings purchased from GS Diamonds  

2. Domestic Clients (Australia)

• Complimentary shipping for customers within Australia
  

3. International Clients 

• Customers located overseas are responsible for all shipping costs (both to and from our service centre) if they choose to send their ring for resizing, polishing, or plating.  
•  GS Diamonds is not responsible for any costs incurred if customers choose to use third-party services overseas. 

4. Additional Services

• Any repairs or services beyond the complimentary offering will require the customer (local or international) to cover all associated shipping costs.  

5. Resizing Limitations

We aim to provide you with a perfectly fitting and cherished piece of jewellery and will work closely with you to achieve the best outcome. To minimize resizing needs, we recommend visiting one of our showrooms or using a ring sizer before purchasing to ensure the most accurate fit. 

5.1. Limitations 

• Pavé-style rings and full eternity rings cannot be resized 
• Existing engravings cannot be preserved during resizing, polishing, plating, or other repair work. As part of the process, the original engraving will need to be removed and re-engraved. This re-engraving service will be provided free of charge.  

• If resizing is not possible due to design limitations, a new ring may need to be manufactured. This will incur a fee, and each case will be individually assessed to determine the best solution.   

6. Resizing Reimbursement (Australia only) 

We strongly recommend using GS Diamonds for all resizing and repair work.  

If you are unable to visit us, we may offer a resizing reimbursement of up to $180 AUD ($ 90 AUD/additional size) when the work is completed by a member of the Jewellers Association of Australia (JAA).  

Please note: 

• Choosing third-party servicing voids your warranty in accordance with our Terms & Conditions.  

• GS Diamonds reserves the right to decline reimbursement if internal servicing is deemed the most appropriate option.
  

7. Reimbursement Claim Process

Please contact us before proceeding with any alterations. If we determine that resizing by GS Diamonds is the most suitable option to maintain the ring's quality, we reserve the right not to provide the refund. This ensures that the ring is resized in the best possible manner.  

• Contact GS Diamonds before proceeding with any alterations  

• If approved, complete the resizing with a member of the Jewellers Association of Australia (JAA)  

• Submit the invoice from the JAA member jeweller who completed the resizing  

• Our team will review the invoice and confirm eligibility for reimbursement.  

• Once reviewed and approved, the reimbursement will be processed in accordance with the eligibility criteria.  

For further assistance or enquiries regarding the resizing reimbursement process, please contact our customer support team at info@gsdiamonds.com.au  

Service Process  

Getting the Ring to Us 

• In-Store Drop Off: Visit us in-store to drop off your ring. A sales team member will help you check your size, though the final size decision remains yours. We highly recommend following the consultant’s expert suggestion.   
• Secure Shipping: If you are shipping your ring to us, you will receive an email with specific packing instructions. Do not send us any rings or jewellery unless you have received the packing and shipping instructions. 

Assessment & Eligibility 

• Arrival Notification: Once we receive your ring (in-store or via mail), we will log the repair in our system and send you an email confirmation. 
• Complimentary Check: We will verify if your ring is eligible for a complimentary resize under our policy. 
• Workshop Inspection: Our master jewellers will inspect the ring. They will check for structural limits on complicated designs, loose stones, or worn claws to ensure the resize is safe to perform.   

Quote, Approval & Invoicing 

• Your Approval First: We will never perform any work without your explicit consent. If our jewellers find any technical issues, we will contact you with our recommendations first. 
• Size Confirmation: For shipped rings, please email us your current size and requested new size (measured by yourself or a local jeweller). 
• Invoicing: Your invoice will be generated and sent to you at this stage. If you are using your complimentary resize, there will be no charge. 

Timeline:

The resizing process typically takes 2 weeks from the date of approval.   

Restoring Engravings: 

Engravings cannot be preserved during resizing. If your ring originally featured a custom engraving, our jewellers will automatically replicate and restore it to its original engraving free of charge during the resizing process. 

Collection or Return Shipping 

• In-Store Pickup: We will notify you as soon as your ring is ready to be collected from our showroom.  
• Return Shipment: If we are mailing the ring back to you, our team will contact you first to confirm your shipping address and availability. Once dispatched, you will receive a tracking number immediately.