At GS Diamonds, we aim to ensure all customers are satisfied with their purchase. Please inspect your order immediately upon receipt. If there are any issues and discrepancies under the Australian Consumer Law, or if you wish to return your item(s) under the 30 day money-back-guarantee) you must notify us within 30 days of receiving your order.Â
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1. Return Notification
- Customers must notify GS Diamondswithin 30 days of receiving their orderÂ
- Notification must be sent to info@gsdiamonds.com.au
- Proof of purchase is required for all return requests Â
2. Return Conditions
- Items must be returned in their original condition, unworn, and unused
- Items must be returned in original packaging
- All accompanying certificates and/or valuations must be includedÂ
- Returns that do not meet these conditions may be refused
3. Return Assessment
- All returned items are subject to inspection by our Quality Control team
- Assessment process takes approximately7–10 business daysÂ
- Customers will be notified once the assessment is completeÂ
- GS Diamonds reserves the right to accept or refuse any return based on inspection results and compliance with this policy.
4. Refunds
- Approved refunds will be processed to the original payment method and/or bank accountÂ
- Refunds are typically processed within 5 business days following approvalÂ
5. Shipping & Insurance
- Return shipping costs are the responsibility of the customer
- Shipping and insurance costs are strictly non-refundable
- GS Diamonds is not liable for items lost or damaged during return transitÂ
6. Right to Refuse Returns
- GS Diamonds reserves the right to refuse any return that does not comply with this policyÂ
- This includes items that are worn, altered, damaged, or missing original packaging or documentationÂ
For further details on returns, please refer to our full 30-Day Return Policy.
