In this 30 Day Money Back Guarantee:

We, us, or our means GS Diamonds Pty Ltd (ACN 063 429 050) and our contact details are set out at the end of this Guarantee; You, or your means the individual purchaser of the Eligible Item; Custom Made means where any part or any feature of the item has been altered, customised or modified from the original design, including engraving, re-sizing;

Eligible Item means the item supplied to you by us on purchases under $15,000 plus GST, and which meet all the following criteria:

(a) the item is in unworn and unused condition with all original certificates;

(b) the item is not Custom Made; and

(d) where any certified gemstone in the item meets our following quality standards as set in the Diamond Inspection Policy:

no brown, green or milky tinges;
Certified Round Diamonds have the following grades: i. Cut: Excellent (EX), Ideal ii. Polish: Excellent (EX) iii. Symmetry: Excellent (EX)
Certified Fancy Shaped Diamonds have the following grades: i. Polish: Excellent (EX) to Very Good (VG) ii. Symmetry: Excellent (EX) to Very Good (VG)

Sale items, Infinity Rings and items paid for via Payment Plans are excluded from this Guarantee.

1 Guarantee

1.1 We provide this Guarantee to you in addition to any rights or remedies you have under the Australian Consumer Law or any other applicable law (Consumer Law Rights) or any other Warranty provided to you pursuant to the Terms and Conditions.

1.2 Our Guarantee is valid for 30 days from the date you collect the Eligible Item from us, subject to our Fair Use Policy below.

1.3 We reserve the right to amend or cancel the terms of this Guarantee without notice. Any valid claims submitted in accordance with clause 3 of this document at the time of any cancellation will be honoured by us. 1.4 For the avoidance of doubt, this Guarantee does not apply to where there are defects in the Eligible Item. In respect to defects, please see our Our Guarantees and Terms and Conditions on our website.

2 Eligibility and Participation

2.1 The Guarantee is only open to individuals who are Australian residents and is subject to our Fair Use Policy below. Corporations, companies, body corporate bodies, groups, organisations and any other corporate bodies and non-corporate bodies are not eligible to participate.

2.2 To be eligible to claim a refund under this Guarantee, you must have purchased an Eligible Item from 15 July 2024 onwards from us.

2.3 In order to be eligible for the Guarantee, you must submit a valid claim in accordance with these terms.

3 Making a valid Guarantee claim

3.1 To be eligible to claim the benefit of this Guarantee, you must:

(a) notify us by calling or emailing us within 30 days from the date of receipt or collection of the Eligible Item from us of your intention to make a Guarantee claim together with a clear and legible photo of the purchase receipt (Proof of Purchase) for the Eligible Item.

(b) the claim will be handled by our Quality Control department with the process requiring 7-10 business days. You will be notified of the outcome once the Eligible Item has been assessed.

(c) if your claim is valid, you must then return the Eligible Item together with all packaging, parts, accessories and documentation to the contact details set out below

(d) you must provide any other information reasonably required by us to assess your claim; and

(e) you must be compliant with our Fair Use Policy.

3.2 Where you return the Eligible Item as part of the claim under clause 3.1, you are fully responsible for any associated costs of you returning the Eligible Item to us.

3.3 We reserve the right, at any time, to validate and check the authenticity of your claim. We also reserve the right to reject any claim we deem reasonably fraudulent.

3.4 In order for your claim to be approved, your Eligible Item is to be in brand new condition without any damages as determined by us.

4 Fair Use Policy

4.1 A maximum limit of [1] claims for a refund on Eligible Items per customer are permitted under this Guarantee (Claims Limit). We are entitled to assess your claim for compliance with the Claims Limit and retain the full discretion to reject any claims for Eligible Items where you have exceeded the Claims Limit.

4.2 Nothing in this clause affects your Consumer Law Rights or any other Warranty provided to you pursuant to the Terms and Conditions.

5 Refund Process

5.1 Refunds will be issued by Electronic Fund Transfer (EFT) via a third party. You are responsible for and must ensure that all personal details provided, including bank account details and full name are correct. Payments to wrongly nominated bank accounts will be your sole responsibility and may not be refunded or repaid. We will not be responsible for a banking institution rejecting an EFT payment, or any costs associated with locating any lost monies.

5.2 Please allow approximately 5 business days from the time we assess your claim as being valid for payment of the refund to be made.

6 General

6.1 This Guarantee is only valid and enforceable in Australia. No third party reliance: The benefit of this Guarantee is for you only, and no other person or third party can rely on or make a claim under this Guarantee.

6.2 No Assignment or transfer: This Guarantee or the benefit under this Guarantee cannot be assigned or transferred to any other person or third party.

6.3 Severance: If any provision (or part of it) under this Guarantee is held to be unenforceable or invalid in any jurisdiction, then it will be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision (or part of it) under this Guarantee cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision (or part of it) must be severed from this Guarantee and the remaining provisions (and remaining part of the provision) of this Guarantee are valid and enforceable.

GS Diamonds Pty Ltd (ACN 063 429 050)

Queen Victoria Building Shop 34-36, Level 2, 455 George St, Sydney, New South Wales 2000, Australia info@gsdiamonds.com.au 1300 181 294

30 Day Return Policy