Warranty Against Defects

In this Warranty: 

We, us, or our means GS Diamonds Pty Ltd (ACN 063 429 050). Our contact details are set out at the end of this Warranty.   

You or your means the individual purchaser of the Goods.   

Goods means the product supplied to you by us pursuant to our Terms and Conditions and purchased in Australia (excluding Infinity Rings).   

This Warranty forms part of our Terms and Conditions.  

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure. 

1. Warranty 

1.1 This Warranty is provided in addition to any rights or remedies you have under the Australian Consumer Law or any other applicable law (Consumer Law Rights). 

1.2  Subject to the terms of this Warranty, we provide a lifetime warranty from the date of purchase (Warranty Period) where the Goods prove defective due to improper workmanship or materials, including: 

(a) pores or blemishes in the metal; 
(b) chips or scratches on gemstones evident at the time of collection; and 
(c) uneven settings evident at the time of collection. 

We will, at our discretion, repair the Goods, replace the Goods, or provide a full or partial refund in respect of the defective component (or the entire Goods where appropriate). 

If materials, stones, parts, features, or an identical model required for repair or replacement are unavailable or no longer in production, we will use our best endeavours to source and use suitable equivalent materials, stones, parts, features, or models. 

Your Consumer Law Rights apply independently of, and may extend beyond, the Warranty Period. 

2. Making a valid warranty claim

2.1 To make a valid claim under this Warranty, you must: 

(a) notify us by phone or email as soon as you become aware of the defect, and in any event within 14 days, providing proof of purchase, a description of the defect, and supporting photographs; 

(b) if requested, return the Goods together with all packaging, parts, accessories, and documentation to the address provided by us; and 

(c) provide any other information reasonably required by us to assess your claim. 

2.2 Where you return the Goods as part of a Warranty claim under clause 2.1, you are responsible for the cost of returning the Goods to us, except where otherwise required under the Australian Consumer Law. 

 2.3 If your claim is accepted, clause 1.2 will apply. 

3. Warranty Exclusions

3.1 This Warranty does not cover defects or damage caused (in whole or in part) by: 

(a) any act, omission, accident, misuse, or negligence by you or a third party; 
(b) failure to follow care instructions or properly maintain the Goods; 
(c) use of the Goods for purposes other than those intended; 
(d) exposure to chemicals, cosmetics, chlorine, hot tubs, salt water, or similar substances; 
(e) gemstones or services specifically identified as unsuitable or not recommended prior to purchase; 
(f) continued use of the Goods after a defect becomes apparent or would reasonably have been noticed; 
(g) failure to notify us of a defect within a reasonable time after becoming aware of it; 
(h) normal wear and tear, including dents, abrasions, bends, scratches, worn settings, or gemstone damage caused by everyday use or accidents; 
(i) events or circumstances beyond our reasonable control; or 
(j) installation, repair, alteration, maintenance, or modification of the Goods by any person other than us or the manufacturer. 

3.2 Additional Expenses 
Any additional work or services requested by you that are not covered under this Warranty may incur additional charges. We will advise you of any costs before proceeding. We are under no obligation to perform any additional work or services requested by you. 

4.General

4.1 Terms and Conditions Prevail  

This Warranty is subject to our Terms and Conditions. In the event of any inconsistency, the Terms and Conditions prevail. 

4.2 Governing Law 
This Warranty is governed by the laws of New South Wales, Australia, and is only valid and enforceable within Australia. 

4.3 No Third-Party Reliance  

This Warranty applies only to you and cannot be relied upon by any third party. 

4.4 No Assignment or transfer

This Warranty or the benefit under this Warranty cannot be assigned or transferred to any other person or third party. 

4.5  Severance

If any provision of this Warranty is held to be void, invalid or illegal or unenforceable in any jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or part of that provision) will be severed from this Warranty without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Agreement. 

Contact us: 
GS Diamonds Pty Ltd (ACN 063 429 050) 
Queen Victoria Building, Shop 34–36 Level 2 
455 George St, Sydney NSW 2000, Australia 
info@gsdiamonds.com.au | 1300 181 294