Orders & Services Policy

ORDERS POLICY

At GS Diamonds, we aim to provide a secure and seamless experience from purchase to delivery. Please review the information below about orders and production.

1. Orders 

All orders placed via the Site or in-store constitute an offer to purchase products

GS Diamonds reserves the right to accept or decline any order at its discretion

A binding agreement is formed once an order has been confirmed and accepted

2. Order Confirmation

Customers will receive an order confirmation once payment has been successfully validated

All orders are subject to availability and verification.

3. Order Responsibility

Customers are responsible for reviewing all order details prior to submission

This includes product selection, sizing, engraving, and delivery information

4. Order Cancellation

Orders may be cancelled within 24 hours without incurring a cancellation fee

After 24 hours, cancellation fees may apply due to the commencement of production

Where production has begun or goods have been dispatched, additional costs may apply, including restocking and return shipping fees

5. Customized Products

Customization includes design, materials, and size adjustments

Once confirmed, all customizations are final and cannot be changed

Custom-made products cannot be cancelled once production has commenced

6. Contract & Company Rights

All orders are subject to acceptance by GS Diamonds

Customers are responsible for ensuring all order details are accurate before payment or submission

GS Diamonds may decline or cancel any order at its discretion within a reasonable timeframe after placement and prior to dispatch of goods, including but not limited to circumstances such as product unavailability, pricing or listing errors, or events beyond our reasonable control

7. Production & Delivery Timeframes

Diamond-only orders: up to 10 working days

Ring settings and custom orders: approximately 6 weeks (subject to availability)

Ready-to-ship orders: up to 7 days (depending on delivery/pick up location)

Production will commence once all required details (including ring size) have been provided

Total delivery time may vary depending on production timelines, stock availability, and delivery location.

8. Fast Track Production

Expedited production may be available upon request

Availability and associated fees are assessed on a case-by-case basis

Fast-track service is not available for aftercare services.

9. Order Processing Times

Orders placed between 9:30 AM and 10 PM (Monday to Friday, AEST) are processed on the same business day (order receipt, payment verification, production order placement).
Orders placed outside these hours, or on weekends and public holidays, will be processed on the next business day.
Dispatch depends on the item category, production timeline (made-to-order and custom design orders) or stock location availability if it is a Ready-to-Ship item. The sales representative who serviced you or a customer service team member will contact you for the dispatch estimated time.

10. Order Inclusions

Each order from GS Diamonds includes, where applicable:

Purchased item(s)

Diamond Certificate (where applicable)

Valuation Certificate (where applicable)

GS Diamonds packaging

SERVICES POLICY

At GS Diamonds, we provide complimentary and paid aftercare services to maintain the quality, fit, and longevity of your jewellery.

1. Eligibility

Complimentary services are available exclusively for:

Orders within Australia

Items purchased directly from GS Diamonds

Services performed exclusively by GS Diamonds workshops

Includes:

First-time ring resizing (up to 2 sizes up or down)

First-time polishing & rhodium plating

Lifetime ultrasonic cleaning

2. Ring Resizing Policy

Complimentary Resizing

One complimentary resizing per ring
Valid for 5 years from date of purchase
Up to ±2 sizes free

Additional Adjustments

Resizing after the first complimentary resize and for resizing above or below 2 sizes, a $90 AUD per additional size (half or full size) applies.
Resizing beyond ±3 sizes requires master jeweller approval.

Timeframes

Standard resizing:approximately 2–3 weeks
Ready-to-ship rings:timeframe confirmed upon request

Resizing Limitations

Eternity rings and highly intricate designs may not be resized. In such cases, remanufacturing may be required (additional cost upon inspection) and the process may take up to 6 weeks depending on the complexity of the work.

Each case is assessed individually for structural integrity and durability

GS Diamonds recommends visiting one of our showrooms before placing an order to ensure the best possible fit.

Resize Service Process

Getting the Ring to Us

In-Store Drop Off: Visit us in-store to drop off your ring. A sales team member will help you check your size, though the final size decision remains yours. We highly recommend following the consultant’s expert suggestions.

Secure Shipping: If you are shipping your ring to us, you will receive an email with specific packing instructions. Do not send us any rings or jewellery unless you have received the packing and shipping instructions.

Assessment & Eligibility

Arrival Notification: Once we receive your ring (in-store or via mail), we will log the repair in our system and send you an email confirmation.

Complementary Check: We will verify if your ring is eligible for a complimentary resize under our policy.

Workshop Inspection: Our master jewellers will inspect the ring. They will check for structural limits on complicated designs, loose stones, or worn claws to ensure the resize is safe to perform.

Quote, Approval & Invoicing

Your Approval First: We will never perform any work without your explicit consent. If our jewellers find any technical issues, we will contact you with our recommendations first.

Size Confirmation: For shipped rings, please email us your current size and requested new size (measured by yourself or a local jeweller).

Invoicing: Your invoice will be generated and sent to you at this stage. If you are using your complimentary resize, there will be no charge.

Crafting & Engraving

Timeline: The resizing process typically takes 2 weeks from the date of approval.

Restoring Engravings: Engravings cannot be preserved during resizing. If your ring originally featured a custom engraving, our jewellers will automatically replicate and restore it to its original engraving free of charge during the resizing process.

Collection or Return Shipping

In-Store Pickup: We will notify you as soon as your ring is ready to be collected from our showroom.

Return Shipment: If we are mailing the ring back to you, our team will contact you first to confirm your shipping address and availability. Once dispatched, you will receive a tracking number immediately.

3. Domestic Service Shipping (Australia)

Customers are responsible for shipping items to GS Diamonds

Customers are responsible for transit insurance inbound

Non-complimentary services shipping incurs a flat return shipping fee of $50 (metro areas)

4. International Service Shipping

Customers are responsible for all shipping costs both to and from GS Diamonds

GS Diamonds is not responsible for third-party work performed overseas

Any third-party alterations void GS Diamonds warranty

5. External Resizing Reimbursement (Australia only)

Up to $180 reimbursement available for eligible cases (see resize policy)

Work must be completed by a Jewellers Association of Australia (JAA) member

Original invoice required

Subject to GS Diamonds approval

GS Diamonds may decline reimbursement if internal servicing is deemed more appropriate

External resizing may void warranty

6. General Service Conditions

All non-complimentary services require customers to cover shipping costs both ways

GS Diamonds strongly recommends in-house servicing.

External servicing may affect warranty coverage.

7. Lifetime In-Store Services (Australia only)

Lifetime cleaning for your items: Customers may visit our stores, where each piece will be inspected to ensure all stones are securely set before being given a sparkling clean with our ultrasonic cleaner.

8. Additional Complimentary Services

1 complimentary polish of your purchase for Platinum, 18k Yellow Gold, and 18k Rose Gold jewellery. For 18k White Gold jewellery, this includes both polishing and rhodium plating service.

1 complimentary engraving on specific products. Some limitations apply depending on band width or design intricacy.

Please note all complimentary services are available exclusively for customers within Australia and are valid for 5 years from date of purchase.

9. Additional Services 

Any repairs or services beyond the complimentary offerings will require customers, whether domestic or international, to cover all shipping costs, including both outbound and return shipments.