Stone Realignment Service

At GS Diamonds, we are committed to ensuring your jewellery remains as beautiful and secure as the day you received it. To support our clients and provide peace of mind, we offer a complimentary service for first-time cases where a centre stone or side stone becomes loose or misaligned.

Policy Details:

If a client’s centre stone or side stone becomes loose or knocked out of alignment within six (6) months of purchase or collection, GS Diamonds will provide a complimentary realignment, tightening or replacement (replacement only for side stones) (if required and available) at no charge.

This one-time service is available per item and must be requested within the 6-month period.

The complimentary service covers stone tightening, realignment, or minor replacement of side stones only.

After the initial complimentary service, standard charges will apply for any further repairs or maintenance of the same issue.

How to Claim:

Clients can bring their item in-store or contact our customer service team to arrange assessment and servicing. Proof of purchase may be required.
If the stone is loose but there is no visible major structural damage to the ring, the team can proceed with the complimentary repair without needing a formal workshop assessment.
If significant damage is present (e.g. band is warped or bent out of shape), a jeweller's assessment will be required to determine if a remake is necessary. In such cases, a small fee may apply.

Exclusions:

Items outside the 6-month period

Services performed by third parties not authorised by GS Diamonds

If the ring has sustained significant damage that affects its structure (e.g. band has warped or bent out of shape), and a remake is required—a small fee may apply to cover the production costs associated with the remake.

Complimentary Stone Realignment Service