Stone Realignment Service

At GS Diamonds, we are committed to ensuring your jewellery remains as beautiful and secure as the day you received it. To support our clients and provide peace of mind, we offer a complimentary service for first-time cases where a centre stone or side stone becomes loose or misaligned.

1. Policy Details

If a centre stone or side stone becomes loose or misaligned within six (6) months of purchase or collection, GS Diamonds will provide a complimentary realignment, tightening, or replacement* (*side stones only, subject to availability) at no charge.
This one-time service is available per item and must be requested within the 6-month period.
The complimentary service covers stone tightening, realignment, or minor replacement of side stones only.
After the initial complimentary service, standard repair charges will apply for any further occurrences of the same issue.

2. How to Claim

Clients may visit a GS Diamonds showroom or contact our customer service team to arrange an assessment and service. Proof of purchase may be required.

If the stone is loose but there is no visible structural damage, the team can proceed with the complimentary repair without needing a formal workshop assessment.

If significant structural damage is present (for example, a bent or warped band), a jeweller assessment will be required to determine whether repair or remake is necessary. In such cases, additional charges may apply depending on the scope of work required.

3. Exclusions